Refund policy

Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or not what you ordered, please:

• Contact us within 48 hours of delivery
• Provide your order number and clear photos of the issue

Once reviewed, we’ll guide you through the next steps.

Change-of-Mind Returns

We offer a 30-day return window from the date you receive your order for change-of-mind returns, provided that:

• The item must be returned unused, unworn, and in its original state.
• All original packaging, tags, and labels are intact
• The return request is submitted within 30 days of delivery

All change-of-mind returns are subject to return eligibility checks once received.

Items Not Eligible for Return

• Items that have been worn, used, altered, or damaged after delivery
• Sale or clearance items
• Items damaged due to misuse or improper care

These exclusions do not apply to faulty or incorrect items.

Return Shipping

• Return shipping costs are the responsibility of the customer for change-of-mind returns
• For faulty or incorrect items, return shipping will be arranged by Miaaka
• We recommend using a trackable shipping service, as we’re unable to guarantee receipt of returned items.

Unapproved Returns

Returns sent without prior approval may not be accepted or processed.

Refund Policy – Miaakaliving

We want you to feel confident shopping with us. Refunds are handled fairly and transparently.

Refund Eligibility

• Faulty or damaged particulars
• Incorrect particulars entered
• Approved change of mind returns (subject to quality checks)

Refund Process

• Once your return is received and checked, approved refunds will be issued to the original payment system
• Please allow 5 – 7 business days for the refund to be reflected in your account
• Shipping charges are non-refundable, unless the refund is due to an error on our part

Important Notes

• Refunds are issued only after the returned items have been received and checked
• Returns sent without prior approval may not be accepted